Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orientaldesigngift@gmail.com. Please note that returns will need to be sent to the following address: [Tuofangying South Road 8-604 Chaoyang District, 100016 Beijing, China]

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orientaldesigngift@gmail.com.

Attention

Due to cross-border procedures and other issues, refunds or returns will be only granted after the shipment for problems related to product quality, a mismatch between the purchased product and the received one, product quality issues caused by logistics, or delays in delivery beyond the promised time.

1. Product quality issues include: product damage, significant functional defects, and significant discrepancies between the product and its description without relevant hints on the product page.
2.If the received product does not match the purchased product in terms of size, color, quantity, etc.
3. Logistics timeliness issues include: failure to ship according to the promised shipping time, failure to deliver within the promised time frame for the destination country (refer to the shipping policy for details). Please note that timeliness issues do not include problems caused by incorrect shipping information provided by the user or the inability to contact the user during delivery.
4. Product quality issues caused by logistics include product damage and significant functional defects caused by transportation.

We are unable to provide refunds or exchanges for issues not mentioned above. We appreciate your understanding. If you encounter any product quality issues, please take photos as evidence and contact us promptly.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Before shipping, we are happy to accommodate exchanges for you. However, once the item has been shipped, we currently do not accept exchanges. We recommend placing a new order for the desired item to ensure its availability in stock.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orientaldesigngift@gmail.com.