Delivery & Returns
Secure International Airmail
We offer secure international air express services for orders from the following countries/regions.
When the total actual paid amount (after deducting any discounts) is equal to or greater than $168, you are eligible for free delivery.
We will ship your orders from Beijing, Xi'an, or Tokyo, and collaborate with top logistics service providers to ensure efficient international shipping of the products in these orders.
| Country | Shipping Time (Est. delivery) |
| US | 5-8 business days |
| UK |
4-7 business days
|
| AE |
5-8 business days
|
| SA |
5-8 business days |
| AUS |
5-8 business days |
| IND | 4-7 business days |
How do I return something?
If you receive a product with quality issues, damage from shipping, incorrect quantity or style, or the product does not match the description, please keep the product in its original condition and contact our support team at orientaldesigngift@gmail.com within 30 days of receiving the item. We will be happy to process a free return for you.
Order Cancellation Policy
1. Before We Fulfill Your Order
You may cancel your order free of charge at any time before we begin processing it for shipment. A full refund will be issued to your original payment method.
2. After Shipment But Before Customs Processing
If your package has been shipped but has not yet entered the customs clearance process, you may request order cancellation. In this case:
· A full product refund will be issued, excluding the original shipping fee.
· For orders with free shipping, a $7 shipping fee will be deducted from your refund.
3. After Customs Processing Has Begun
Once your package has entered the customs clearance process, order cancellation is no longer possible.
Further information, visit the Shipping Policy page and Refund Policy page.
